Privacy Policy (UK GDPR Compliant)
Effective Date: 22 May 2025
1. Who We Are
K O Cleaning
Website: www.kocleaning.co.uk
Email: info@kocleaning.co.uk
We are the data controller for the purposes of the UK GDPR and Data Protection Act 2018.
2. What Data We Collect
We may collect and process the following personal data:
- Name and contact information (email, phone number)
- Address details for service delivery
- Payment details (processed securely through third-party platforms)
- Website usage data (e.g. cookies, IP address)
3. How We Use Your Data
We use your personal data to:
- Provide our cleaning services
- Respond to enquiries
- Manage appointments and payments
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
We process your data under the following lawful bases:
- Consent – where you have given clear permission
- Contract – where processing is necessary to fulfil a service
- Legal obligation – where required by law
- Legitimate interests – for running and improving our business
5. Sharing Your Data
We do not sell your data. We may share your data with:
- Payment processors
- IT service providers
- Law enforcement (if required by law)
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data
- Object to processing or request restriction
- Data portability
- Withdraw consent at any time (if applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
7. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law.
8. Security
We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
9. Cookies
Our website may use cookies to enhance your user experience. You can manage cookies via your browser settings.
10. Changes to This Policy
We may update this policy from time to time. Please review it periodically.